Quality Policy

In our activities as a provider of internet access services at BaseFIX;

WITHIN THE FRAMEWORK OF THE TS EN ISO 9001:2015 QUALITY MANAGEMENT SYSTEM;

BaseFIX adopts as its core priority achieving the highest customer satisfaction and safeguarding sustainable service quality in the internet access services it provides to its individual and corporate customers across Türkiye.

With an effective and high-quality approach to service in our sector, we aim to ensure service continuity and customer trust by acting in accordance with the law and with legal, regulatory and contractual obligations (including BTK regulations). With this sense of responsibility, the requirements of the ISO 9001 Quality Management System, an international standard, are applied meticulously within BaseFIX.

Our core quality objectives at BaseFIX are:

• To keep our customers’ satisfaction at the highest level by providing them with accurate, timely and reliable service,
• To manage service quality with a process approach and to improve it continually,
• To ensure that the services provided meet the agreed service level (SLA) commitments,
• To increase our employees’ contribution to service quality by developing their competences,
• To ensure that all business processes are integrated, consistent and balanced with one another,
• To comply with all legislation relating to quality (including BTK regulations) and with the contracts made with third parties (suppliers, business partners),
• To foresee and prevent disruptions that may occur in service delivery and, should they occur, to resolve them quickly,
• To evaluate customer complaints effectively and produce lasting solutions,
• To work with our suppliers and business partners in line with our quality standards,
• To ensure the continual improvement of the Quality Management System.

This policy was prepared with the contribution of the relevant unit managers and employees and approved by the General Manager, İsmail Hakan Altınkaya (Management Representative).